Support and operational maintenance
As the environment of our customers does not tolerate any interruption in service, we offer technical support that continuously provides effective help for technical teams and operators.
A telephone support service and a hot line during the night, weekends and holidays provide an initial effective response to customers if an incident arises. This support is directly managed by Prescom technicians and engineers. The hot line is reserved for critical or blocking incidents.
Our technical departments provide a rapid and effective response by remote maintenance using powerful administrative and supervisory tools available to our solutions.
When necessary, our teams also travel to sites to resolve incidents or perform preventive or ongoing maintenance operations.
The high level of expertise of our teams enables us to process and resolve software anomalies within good deadlines while implementing a workaround solution in the meantime.
We also commit to maintaining the deployed solutions over a period of at least ten years from the moment a service contract is signed.